Terms and Conditions isenang

Welcome to isenang. These Terms and Conditions ("Terms") govern your use of the isenang platform, accessible via the website https://isenang.app and the isenang mobile app ("Platform"). These Terms constitute a binding agreement between you ("User" or "Member") and isenang ("Company", "we", "us").

By registering an account, accessing, or using any part of our Platform, you acknowledge that you have read, understood, and agree to be fully bound by these Terms. If you do not agree with any part of these Terms, you are not permitted to use our Platform.

Isenang reserves the right to update these Terms at any time without prior notice. Changes take effect immediately upon publication on the Platform. It is your responsibility to review these Terms periodically to ensure you are always aware of the current applicable conditions.

To use isenang services, you must meet all of the following eligibility requirements without exception:

• Be at least 18 years of age, or the age of majority under the laws of your jurisdiction, whichever is higher.
• Not residing in a country or territory where online gambling is prohibited under local law.
• Never been declared bankrupt or currently subject to bankruptcy proceedings.
• Register personally using your own accurate and truthful information.
• Not currently prohibited from using isenang services for any reason.

Each individual is only permitted to hold one (1) active account on isenang at any given time. Registering multiple accounts under the same individual — whether using different names, email addresses, phone numbers, or payment details — is strictly prohibited and may result in the closure of all associated accounts and forfeiture of balances.

Isenang reserves the right to request identity verification documents (KYC) at any time, including copies of your identification card, passport, bank statement, or proof of address. Failure to submit the requested documents within the specified period may result in temporary account suspension or permanent closure.

You are fully responsible for the security of your password and all account activity on isenang. Please read and comply with the following responsibilities:

• Use a strong, unique password and never share it with anyone, including isenang staff.
• Enable two-factor authentication (2FA) for an extra layer of security on your account.
• Log out of your account after every session, especially when using a shared device.
• Notify the isenang support team immediately if you suspect any unauthorised access to your account.
• Do not lend, transfer, or sell your account to any other party under any circumstances.

Isenang will not be liable for any losses incurred as a result of your negligence in safeguarding your login credentials. Any activity carried out through your account — whether by you or any other party who gains access — is considered your action and is fully subject to these Terms.

Isenang supports a variety of payment methods suited for users in Malaysia, including FPX, local e-wallets such as Touch 'n Go eWallet and Boost, and direct bank transfers. All financial transactions are processed through secure channels with 256-bit SSL encryption.

Depositing funds into your isenang account is subject to the following conditions:

• Minimum and maximum deposit amounts vary by payment method — current limits can be found on the platform's deposit page.
• You may only deposit funds from an account or payment instrument registered in your own name.
• Successful deposits are typically credited to your isenang account within minutes.
• isenang is not responsible for any delays caused by third parties such as banks or e-wallet providers.

The following conditions apply to withdrawals:

• Withdrawals can only be processed to the same payment method used for the deposit, subject to the platform's current policy.
• Identity verification (KYC) may be required before your first withdrawal or for withdrawals exceeding a certain limit.
• Withdrawal processing times range from 1 to 5 business days depending on the chosen method and verification process.
• isenang reserves the right to delay withdrawals for security review or compliance purposes.

Isenang offers a wide range of bonuses and promotions to members from time to time, including welcome bonuses, deposit bonuses, cashback, free spins, and VIP programme rewards. Each promotion has its own specific terms that should be read carefully before claiming.

The general terms applicable to all isenang bonuses and promotions are as follows:

• All bonuses are subject to wagering requirements that must be fulfilled before any withdrawal from the bonus balance is permitted.
• Bonuses may only be claimed once per individual, per household, per IP address, or per device unless otherwise stated.
• isenang reserves the right to withdraw or modify any bonus without prior notice if there is evidence of abuse.
• Bonus validity periods are limited — bonuses not used within the specified period will expire and be automatically forfeited.
• Systematically exploiting bonuses through risk-free betting strategies ("bonus abuse") is prohibited and may result in account termination.

All games on the isenang platform use a Random Number Generator (RNG) that has been audited and certified by an independent body. This ensures that every game outcome is entirely random, fair, and cannot be manipulated by any party.

• The outcome of all games is final. Any disputes must be submitted within 72 hours of the incident.
• In the event of a technical disruption during a gaming session, isenang will restore the balance based on system records captured prior to the disruption.
• The use of automation software, bots, or external tools that provide an unfair advantage in any game is strictly prohibited.
• isenang reserves the right to withhold winning payments pending investigation where there is suspicion of unlawful activity.

For Live Casino games, outcomes are determined by a real dealer in real time and are fully recorded. Any disputes relating to Live Casino games will be resolved based on video recordings stored in our system.

Isenang users are strictly prohibited from engaging in the following activities while using the Platform:

• Using the Platform for any illegal activity, including money laundering or the financing of terrorism.
• Registering or using multiple accounts to exploit bonuses or promotions.
• Sharing your account or conducting transactions on behalf of another person.
• Using third-party software, automated scripts, or other methods to exploit games or platform systems.
• Threatening, abusing, or harassing isenang customer support staff.
• Spreading false or misleading information about isenang to the public.

Violation of any of the above prohibitions will result in immediate disciplinary action, which may include a warning, temporary account suspension, permanent account closure, forfeiture of balances and winnings, and legal action where applicable.

Isenang respects the privacy of every member and is committed to protecting your personal data. The collection, use, and storage of your personal information is governed by our Privacy Policy, accessible at Privacy Policy page.

In summary, your data is used to:

• Managing and maintaining your account on the isenang platform.
• Processing financial transactions and verifying your identity.
• Delivering account-related communications, promotions, and platform updates.
• Comply with all legal requirements and anti-money laundering (AML) regulations.

Isenang will not sell or transfer your personal data to third parties for marketing purposes without your explicit consent. All data is stored using the latest industry-standard encryption methods.

The isenang platform is provided "as is" and "as available". While we always strive to ensure uninterrupted, high-quality service, isenang makes no express or implied warranties that the Platform will always be free from errors, interruptions, or data corruption.

• isenang is not liable for any direct or indirect financial losses arising from the use of the Platform, including gambling losses.
• isenang is not responsible for service disruptions caused by factors beyond our control, such as internet infrastructure failures or natural disasters.
• isenang's maximum liability to you under any circumstances shall not exceed the total net deposits you made in the 30 days preceding the claim.

Isenang reserves the right to amend, modify, or terminate any part of these Terms or the Platform at any time at our sole discretion. Amendments take effect immediately upon publication on the Platform unless a different effective date is specified.

You may close your account at any time by contacting our support team. Account closure is subject to the following conditions:

• All active bets will be settled before account closure is processed.
• Any remaining real money balance will be refunded to you via the original payment method after identity verification.
• Bonus balances that have not met the wagering requirements will not be returned.
• Transaction records and account activity will be retained for the period required by applicable law.

These Terms are governed by and interpreted in accordance with applicable law. Any dispute arising from or in connection with these Terms shall first be resolved through voluntary negotiation before any formal legal proceedings are initiated.